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Best Rate Guarantee Terms and Conditions
Design Hotels AG (Design Hotels) guarantees that DesignHotels.com will have the best room rate for any of our member hotels ("Best Rate Guarantee"). For a claim to be valid under this Best Rate Guarantee, it must satisfy all of the terms and conditions herein (the “Best Rate Guarantee Terms and Conditions”) and be submitted in compliance with the claims processing procedures set forth below. Additionally Design Hotels’ general terms and conditions shall apply. [please link to “terms & conditions” on designhotels.com]
• Claimant must have a valid, confirmed booking made via designhotels.com in order to proceed with a claim.
• Subject to compliance with all Best Rate Guarantee Terms and Conditions, if you find and advise design hotels of a currently available lower, published, available room rate for the same dates and number of guests (the “Competing Rate”) within 24 hours after making a reservation on DesignHotels.com, Design Hotels will honour the Competing Rate.
Additional Charges
• The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at member hotels of Design Hotels.
Available Room Types
• The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on DesignHotels.com. Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size as determined by design hotels in its sole discretion ("Competing Room"). If designhotels.com do not have a substantially similar room type to the Competing Room, design hotels, in its sole discretion, may honour the rate for the Competing Room with applicable rate limitations, provided such claim meets all other Best Rate Guarantee Terms and Conditions.
Different Currencies
• In the event that the Competing Rate is in a different currency from the design hotels rate, our travel specialists will convert the Competing Rate into the same currency as the rate offered on DesignHotels.com. The currency exchange rate to be applied will be based on the exchange rate that would have been used by the applicable Design Hotels’ member hotel at the time of making the original reservation. After converting the Competing Rate, Design Hotels reserves the right to deny a claim where the Competing Rate appears lower than the Design Hotels rate if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers.
Multiple Night Stay
• In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at the Design Hotels rate with the total room cost of the stay booked at a Competing Rate and only one Best Rate Guarantee Reward will apply.
• Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best Rate Guarantee will be applied to that one stay.
Opaque Providers
• The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Priceline.com or Hotwire.com. An opaque provider is any entity or service that prevents the buyer from obtaining any of the following information relating to available hotel rooms until after the buyer has guaranteed payment ("Opaque Provider"): (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, (c) the identity, brand or flag affiliation of the hotel that will provide such available room, and (d) other specific information that may divulge the property's identity (e.g., exact property restaurant name).
Rate Limitations
• The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on DesignHotels.com (the "Design Hotels Rate"). Rate limitations include, but are not limited to, Advance Purchase requirements, prepayment and deposit requirements, and cancellation and change policies. If there is no Design Hotels Rate available that has substantially similar rate limitations to that of the Competing Rate, and the Competing Rate is lower than any available Design Hotels Rate, Design Hotels, in its sole discretion, may honour the Competing Rate with the applicable Design Hotels Rate Limitations, room type, and amenities, provided it meets all other Best Rate Guarantee Terms and Conditions. Design Hotels reserves the right to deny a claim where the Competing Rate is equal to the Design Hotels Rate, and the rate limitations are substantially the same or the Competing Rate has more restrictive rate limitations than the Design Hotels Rate.
Packaged Rates
• The Best Rate Guarantee does not apply to packaged rates. Packaged rates include (a) Hotel accommodations sold as part of a travel package, including, but not limited to accommodations plus airfare and/or car rental and/or cruise, and (b) hotel accommodations sold with value added amenities, including, but not limited to, breakfast and hotel parking.
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